Refund policy

Thank you for shopping at Vorpal. We stand behind the quality of our products and want to ensure a straightforward, no-nonsense experience if your purchase isn't exactly what you needed.

If you are not satisfied with your purchase, we’re here to help.

1. Returns

• You have 30 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Please keep your receipt or proof of purchase handy, as we will need it to validate and initialize the return protocol.

2. Refunds

• Once we receive your item, our logistics team will inspect it and notify you that we have received your returned package.

• We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund directly to your original method of payment.

• Depending on your card issuer's policies, the credit will typically reflect in your account within a few business days.

3. Shipping & Logistics

• You will be responsible for arranging and paying for your own shipping costs to return your item. Return shipping costs are paid directly by you to the courier and are non-refundable.

• Return shipping address: 

• Recommendation: We strongly advise using a trackable shipping service. We cannot guarantee or verify that we will receive your returned item without valid transit tracking.
  

4. Damaged or Defective Items

• If your order arrives damaged, defective, or compromised due to secure logistics handling, please contact us at vorpalhq@gmail.com with photos of the damage so we can fast-track a replacement to your location.

5. Contact Us

• If you have any questions on how to return your item to Vorpal, contact our operational support team directly at vorpalhq@gmail.com